FAQ

Payment: Deposits

For all commissions, I collect a 20% deposit upfront before beginning work and the remaining 80% before shipping the painting out.

The deposit represents your commitment to your pet portrait and is non-refundable once the painting begins. Don’t worry though, we’ll take plenty of time to talk through your needs before committing to the deposit and your satisfaction with the results are guaranteed.

Payment: How do you receive payment?

I prefer to accept Interac E-transfers, PayPal or any other direct-to-bank money transfer. If you’re local to Vancouver, BC, I can accept cash in-person as well.

Request a Commission

Are you interested in a commission? The first step is to submit a request for a commission. This can be done through Email (lunahennessey@gmail.com) or through the form found here. I will respond and inform you whether I am able to accept a new commission as well as an estimate based on any information submitted.

Timeline: When can I get my pet portrait?

A pet portrait can take several weeks to paint. Once I receive your request for a commission and accept it, I will let you know where you are in a waitlist of ongoing commissions and what an estimate for when I will be able to begin your painting. This can help you plan for your deposit and give you time to gather good references.

Rush Orders: Can I get my portrait faster?

Rushing an order is possible, but there will be an additional 20% fee for any paintings that need to be completed and shipped in under 4 weeks.

Shipping: Where can I ship to?

Shipping is available worldwide. Canadian and American shipping costs are fairly standard, but for paintings going outside of North America please contact me for a shipping quote at lunahennessey@gmail.com.